| | Frequently Asked Questions |
what is Brandlet?
Brandlet is an online retailer that sells only authentic name brand products at outlet prices. We start by buying the same products that are found in high-end department stores. While those stores mark up the price to cover their huge payroll, rent, and other overhead costs, we sell direct from our warehouse, which saves you up to 60%. Our online shopping interface is easy and safe; we ship quickly; and we offer a generous return policy. The Brandlet experience combines the quality and service of a department store with the ease and price of an online outlet.
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how do i shop by designer?
To see a complete list of the designers we currently have on the site, simply click on the link that says "shop by brand" on the menu and you will be taken to a page with all of our current designers, listed in alphabetical order.
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how do I use a promotional code?
To use the promotional code you have, please follow these steps:
1.Choose the items you wish to purchase
2.When you have finished shopping, click on your shopping bag. The items you are ready to buy will be listed. Click on the "Proceed to Checkout" button.
If you have already created a Brandlet account:
1.Enter your email address and password under the "returning customers" header and click the "log in" button.
2.If you have ordered from Brandlet previously and opted to have your shipping and billing information saved, the payment page will be pre-filled. On this same page you will be asked to enter your promotional code (remember promo codes are case-sensitive). Once entered you will proceed to the Review & Order page where you can review your order and make your purchase.
If you do not have a Brandlet account, please create a free account here.
Please note: Promotional codes can only be used once and cannot be combined with any other discount or promotion.
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how much do you charge for shipping and sales tax?
| Merchandise | | Total before Tax | Standard | Express | | Up to $25 | $7.95 | $13.95 | | $25.01 to $50 | $9.95 | $15.95 | | $50.01 to $75 | $11.95 | $17.95 | | $75.01 to $100 | $13.95 | $19.95 | | $100.01 to $150 | $15.95 | $21.95 | | $150.01+ | $17.95 | $23.95 |
Only California residents will be charged sales tax of 7.75% at check out.
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do you ship international?
Currently we ship only to the continental United States.
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what forms of payment do you accept?
Brandlet is proud to accept American Express, Diners Club, MasterCard, Visa, and Discover cards. We do not accept cash, checks or cash-on-delivery (C.O.D.).
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is it safe to use my credit card on Brandlet.com?
Our site employs the latest version of Secure Socket Layer Technology (SSL) to encrypt your information and help make sure that only you and Brandlet ever see it. Virtually all retailers - online and traditional - use this technology.
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is my personal information kept private?
Brandlet respects the privacy rights of our customers and all visitors to our web site. We consider the information you choose to share with us personal and confidential. We never sell, trade, or otherwise distribute your personal information to spammers or solicitors. We take this matter very seriously, and have instituted many policies and procedures to ensure that none of your privacy rights as stated herein are ever violated.
Brandlet uses your personal information solely for your shopping convenience at Brandlet. Joining our e-mail list requires your e-mail address only. Creating an account requires your first and last name, e-mail address, and a password. Purchases require the above plus your billing address, shipping address, and credit card information. We use this information to prevent fraudulent purchases, and our shipping company (FedEx) requires your name and address to deliver your order. We may use your email address or phone number to contact you if we have questions about your order.
Please read the complete Brandlet Privacy Policy.
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how long will it take to receive my order?
The length of time depends on the method of shipment and the destination. We ship your product within two business days. Once shipped, delivery will take four to five business days with standard shipping and generally three business days with express shipping.
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what is your return policy?
All our products are backed by a 30-Day Money Back Guarantee. If you're not completely satisfied with your order, simply return the item in its original, unused condition (in its packaging with tags attached) within 30 days of delivery for a complete refund of the purchase price (less shipping costs). Please obtain a return authorization number before returning any item. This number can be obtained by simply login to your brandlet account and clicking on the "returns" link located on the top left Account Overview menu. Once you click on the returns link, please follow the instructions to obtain your R.A.N. number and send the item to the address provided. We cannot process any refunds without this number. Please allow up to 14 business days from the day we receive the package for your account to be credited. If you have difficulty obtaining this number, please email us at ran@brandlet.com and we would be glad to help you out.
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where do i send returned items?
Please be sure to obtain a return authorization number (RAN) before returning any item to receive a full refund.
Please ship returned items to:
Brandlet.com
Customer Returns Department
R.A.N: (goes here)
26895 Aliso Creek Road, Suite B-178
Aliso Viejo, CA 92656-5301
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What if I received the wrong item or my item is damaged?
At Brandlet, we are committed to selling only first-quality, genuine designer fashions and accessories. We do not sell factory seconds, irregulars, or special-ordered lower quality products. To that end, we employ several quality checks before an item leaves our warehouse.
If you have received a damaged or defective item, please contact us and we will be more than happy to assist you with a replacement (if available), or a credit.
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do you sell gift certificates?
Yes, You may purchase gift certificates in many denominations. Once purchased, you can also view your balance left on your card.
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does Brandlet have an affiliate program?
Yes! To learn more about Brandlet's affiliate program, please visit our affiliate program information pages by clicking the link in the bottom navigation panel of any page on our site.
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how do I contact customer service?
We are available by email at cs@Brandlet.com or visit our contact us page.
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why doesn't my transaction complete?
For the transaction to complete, please make sure that your billing address exactly matches the one in file for your credit card. This security measure is for your own protection to avoid any fradulent charges. If you still have problems completing your transaction, please contact us at cs@brandlet.com.
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